Terms and conditions Glamping Kenya
BOOKING TERMS & CONDITIONS
These booking terms & conditions, including any revised booking terms & conditions that we may post from time to time, state the terms & conditions under which Tecqmenne Verhelst Ltd – Glamping Kenya (“Glamping Kenya”, “we”, “us”, “our”) will provide hotel accommodation and tours to you (“you”). Please read these terms and conditions carefully.
Booking Process
- You can make a booking by using our online reservation system or via other channels.
- In order to secure your booking you are required to provide a 40% deposit payment or depending on your applicable accommodation rate. Rooms are subject to availability and any applicable taxes and/or service charges as advised during your booking process.
- In accordance with the rules and regulations of the lodge, all Kenyan residents have to provide a valid proof of identification (passport or national ID) to avail resident rate.
Payment Policy
- To confirm reservation, we will require a 40% deposit based on the total amount of the booking, and balance payment is due 30 days prior to arrival at the lodge. Full payment is required for bookings made 45 days prior to arrival.
- All payment shall be made by bank transfer to our company bank account, net of bank fees, National Bank Kenya or KBC Bank Belgium or using our online credit card payment gateway.
- All charges have to be settled upon check-out at the latest. If for any reason you do not pay the charges (or any part of them) upon check-out, then you acknowledge and agree that we may charge the outstanding charges, if applicable, to your credit card without prior notification.
Cancellation / Amendments / No-show
- If you need to change or cancel your booking, it is your responsibility to notify us of such a request. Glamping Kenya must be notified via email. The cancellation will take effect from the day the written confirmation is received.
- Cancellations, amendments to your booking and/or no-shows will be charged in accordance with the applicable Glamping Kenya policy for your accommodation, as advised during your booking process:
60 to 40 days: 30%
39 to 31 days: 50%
30 days prior to arrival, no show and under stay: 100%
- You acknowledge and agree that, if applicable, we may charge the fee for the cancellation or amendment of your booking and/or no-show to your credit card.
Check-in and Check-out Times
- Glamping Kenya’s standard check-in time is 13h00 and check-out time is 11h00. Early check-in and late check-out will depend upon availability of the room at the time of arrival or departure. An additional fee may be applicable and will be advised at the time of booking.
- Please note that in case of under-stay, the lodge will charge for the full stay reserved and booked.
Taxes and Local Levies
- Your booking may be subject to taxes and local levies. As a result, you will be required to pay such fees and taxes (including but not limited to VAT) as applicable and in accordance with the existing legislation or any legislation that may be introduced in the future.
Registered Guests
- Only those persons stipulated on the booking form may reside in the lodge as guests. Please notify us as soon as possible of any changes. The number of people staying in the room must not exceed the maximum capacity agreed during the booking process.
- Glamping Kenya regrets that no pets are allowed on the entire property.
Valuables
- Any valuables left at the property are the guest’s sole responsibility. Neither Glamping Kenya nor the staff can be held responsible for any loss or damage of personal property.
Property Damage/Loss
- You are responsible for any loss or damage to lodge property, furnishings, fittings or equipment (including, without limitation, linen and towels), caused by you or by any of your visitors. Amounts required to remedy any damage caused will be charged at your sole expense.
Agreement
By making a reservation you expressly agree to the above conditions and do hereby agree to the application of the above Booking Terms and Conditions to our reservation.